NIST 800-53 and NIST 800-171 ensure that appropriate security requirements and security controls are applied to all federal information and information systems. These baselines have been used as a standard for not only government related security implementations, but a standard for private industry to model as well.
Defense Federal Acquisition Regulation Supplement (DFARS)
DFARS is a supplement to the Federal Acquisition that requires all Department of Defense (DoD) contractors who transmit, store or process Controlled Unclassified Information to comply with its regulatory controls.
International Traffic in Arms Regulations (ITAR)
The US Department of State is responsible for managing the export and temporary import of defense articles (meaning any item or technical data designated under the US Munitions List, as described in Title 22 CFR 121.1) that are governed by the Arms Export Control Act (Title 22 USC 2778) and the International Traffic in Arms Regulations (ITAR) (Title 22 CFR 120-130). The Directorate for Defense Trade Controls (DDTC) is responsible for managing entities governed under these programs.
Health Insurance Portability and Accountability Act (HIPAA)
HIPAA was signed into United States law in 1996 and provides data security and privacy regulations for safeguarding medical data. The law has featured heavily in media and technology publications in recent years due to the steady rise in ransomware and cyber attacks on the medical industry.
Federal Information Security Management Act (FISMA)
Are you and your IT in the same page? We held 110 strategy sessions with our clients last year. Too often we hear about IT driving strategy instead of the other way around. Built into each of our Managed Service Programs is dedicated time for long term technology planning and budgeting. How will you know if you need a new server, or a cloud migration, or a system upgrade? Our process takes the guesswork out of your 3 year plan and lets us develop a strategy to accomplish your business goals.
Sarbanes-Oxley Act (SOX)
Also known as the Corporate Responsibility Act, the Sarbanes-Oxley Act was passed in 2002 to protect investors from potentially fraudulent corporate accounting activities. The Act was developed and passed following a spate of accounting malpractice scandals including Enron Corporation, WorldCom and Tyco, scandals that shook the world and investor confidence.
IT Managed Services in Albuquerque and Santa Fe can be tough to choose if you’re not asking the right questions. Too often we are asked about hours and not about the results we provide. What do we mean by better results?
99.1% customer satisfaction on service tickets
28.4 minute average response time
24.6 minute average resolution time
29.9% reduction in support tickets from year one to year two across our client base
“The biggest benefit to working with Steady Networks has been the quick response times. We always have a quick response to our help requests. We have never waited for more than 15 minutes for someone to respond to us – even after hours. One morning around 7:15 we couldn’t get into our main management program, but within 15 minutes we had two techs on line to make sure we could get our computers up and running. Our partnership with Steady Networks has given me greater peace of mind that even if something isn’t working at that moment, the problem will be handled expediently without much intervention on our part. My advice to anyone considering working with Steady Networks is this: Don’t hesitate, your life will be less stressful.”
Kathryn Roberts, Practice Manager, Cornali Orthodontics
“Before Steady Networks, I had to rely on techs who either lacked the expertise I needed, or I had to wait for up to a week for them to be able to make it to town. When Steady Networks proposed a proactive approach to IT services, I was eager to give it a try. Their knowledgeable staff of professionals, always give me the explanations I am looking for without too much technical jargon and a smile to boot. With Steady Networks on my team, I can get back to focusing on profitability and service. I can get some sleep, too.”
Sabrina Salvato , Swain, MacKinnon Grieco
“Steady Networks is one of the best decisions we made. We are always seeking to maximize our day’s work and effectiveness. Steady Networks has been responsive, honest, and ready at any moment to assist our small business needs. I would recommend that any small business should not only outsource their business services, but also look at leveraging Steady Networks’ state-of-the-art technology systems to improve their business’ efficiency in today’s competitive markets.”
Jamai Blivin, CEO, Innovate+Educate
“The support we have received from Steady Networks has been unparalleled in my years managing IT staff. It makes you wonder why you’d want to have IT in house at all! My general experience is that In-House IT doesn’t do the proactive planning and forward looking that Steady Networks does. In House IT is not usually encouraged to have the ‘leading edge thinking’ that we have come to expect from Steady Networks.”
Anthony Mortillaro, Client
“In our business, we have to stay focused on what we do best and not worry about limitations caused by our network. Steady Networks has allowed our computer network to be invisible in our day to day operations. They have done a great job and been a very responsive partner. I like their web-based ticket tracking system. Their processes make technical support and service for my employees much easier and we rely on the responsiveness we have received from the entire Steady Networks team. I would recommend them to any business that needs this kind of service. Can your provider deliver the kind of service that makes the computer network and hardware management a non-issue? That has been the key for us. ”
Carlos Angulo, COO Flagship Food Group
6211 San Mateo Blvd N., Suite 170
Albuquerque, NM 87110