If you listen to the news about cyber attacks and cloud solutions, you might think that the three most common technology problems would be internet outages, ransomware and data breaches. However, these are actually the symptoms, and not the causes of IT problems. The root causes of most technology problems in business are: Surprise IT projects Staff training Information silos Let’s take a closer look at these problems with IT one by one, starting with surprise IT projects. 3 Common Technology Problems and How to Solve Them Problem #1: Surprise IT Projects Tell me if this scenario sounds familiar: your business has been humming along for six or seven years. You occasionally have your problems with your IT, but nothing that [...]
Small and medium-sized businesses often outsource IT responsibilities to meet their IT needs. Serving as a cost-effective way to fulfill an organization’s specific IT needs, managed and professional services are often customized to fulfill a specific set of support services - all without the need of having to budget an entire IT department. While both managed services and professional services can help organizations overcome specific challenges and improve day-to-day running, there are significant differences between managed services vs professional services that are worth exploring. To find out more about whether managed or professional services are right for you, our blog will cover the ins and outs regarding managed services vs professional services, so let’s dive in. What are Managed IT Services? [...]
Scaling the various IT support tiers offered by a managed service provider (MSP) provides organizations with an easy, cost-effective way to offload their IT support demands. In addition to offsetting rigorous IT demands, businesses benefit from: Improved efficiency Better IT cost control The ability to solve IT problems faster Around-the-clock IT support (remote and local) With four core IT technical support tiers to familiarize yourself with, this blog will guide you through why IT support tiers exist, what their differences are, additional benefits to know, and how to discover which IT tier best supports your needs. With this in mind, let’s begin. Why Are There Tiers of IT Support? IT support tiers exist because no two organizations' IT support needs are [...]
For many businesses, the benefits of remote IT support are fundamental to their success. From strengthening infrastructure and implementing new technologies, to identifying and remediating IT challenges of all sizes, the benefits of getting remote IT support extend far and wide. During a time where our reliance on technology and remote work has grown, these capabilities can be the difference between making and breaking it in business. To discover more about these perks for yourself, our article covers the top 10 benefits of remote IT support you should be aware of. Top 10 Benefits of Getting Remote IT Support Being able to identify and remediate technical issues faster is a leading advantage of remote IT tech support. For small business owners, [...]
We conduct a live cybersecurity training for all of our customers every quarter. For some, a security awareness program is required for their industry; for others, it’s an optional security measure that educates employees on the risks of cyber attacks. Whether your company has a strong security culture in place or you are just getting started with your security journey, here are some of the benefits of cyber security training and how they improve your business’s security culture. The Benefits of Security Awareness Training for Your Business 1. Increase Resilience to Phishing Attacks Did you know the median click rate of a phishing attack is 3%? That’s a relatively small number, but a click by one of your employees as opposed [...]
Has your company had passwords published on the internet? Most likely yes, but you can take steps to protect your cybersecurity and monitor what information is out there on the Dark web. Spend 2 minutes and 45 seconds and learn the steps you should take.
Falling for it: youth and tech scams As long as there have been salesmen, there have been scammers trying to sell useless products. Traditionally the elderly have fallen prey to cold-call fraud, but now scam artists are getting tech-smart, and it’s the younger generation of computer users who are falling for scams. Let’s find out just what’s going on with this new trend, and why the tech-savvy are more vulnerable to it. Results Conclude Youth is more Gullible Microsoft recently conducted a survey of 1000 computer users of all ages and from many of the largest countries in the world to find out how many of them had been scammed by phony “technicians” claiming to be employees of [...]
When a worker is injured on the job, there should be an incident response plan in place. The same is true when responding to a cyber-attack. According to an IBM survey, an Incident Response Plan lowered the financial impact of an attack by 10%. So what does an Incident Response Plan include?
Technology is constantly evolving, and so is its relevance. In the world today, technology is fast-becoming a human being’s best friend. Just think of the number of times that you rely on technology in a day’s time. Everyone, even the self-proclaimed analog dinosaur, depends on technology to some extent.
Managing applications on-premise is expensive and inefficient. Today’s workforce is now more mobile than ever before, which is why businesses are investing in remote access solutions so their employees can access applications and documents whenever and wherever. Amazon AppStream 2.0 is one such solution, and here’s why it’s worth looking into.
As small business owners rely on IT more than ever before, a growing number are turning to managed service providers to obtain the high-tech IT infrastructure, software and assistance they need to be successful.
By now, you must have heard of the WannaCry ransomware. It ranks as one of the most effective pieces of malware in the internet’s history, and it has everyone worried about what’s coming next. To guard yourself, the best place to start is with a better understanding of what made WannaCry different.
Office 365 is a cloud service platform that offers familiar Microsoft products like Word, Excel, PowerPoint, and other services either online or on-premises through a subscription plan. Microsoft 365 is an all-in-one bundle that includes the Office 365 Suite, Windows 10 Pro and Enterprise Mobility+Security for a complete, interconnected experience.
Productivity is a major source of contention across offices everywhere. In today’s workplaces, distractions abound. While there are the typical culprits of reduced productivity, such as cell phone usage and office banter, there are other factors that can wreak havoc in even the most organized office environments, like IT issues.