If you are running a business in today’s digital age, you know that having a robust IT infrastructure is crucial to your success.
Managed IT services can help you achieve this goal. They help to streamline operations, increase efficiency, and reduce downtime, which ultimately leads to increased productivity and profitability.
There are various types of managed IT services, and each serves a unique purpose in helping to eliminate your IT headaches and streamline your digital operations.
In this blog, we will discuss the different types of managed services and their benefits.
1. IT Outsourcing
IT outsourcing involves outsourcing your IT services to a third-party provider.
This can be a great way to achieve cost savings within your IT infrastructure and operations, as you don’t have to worry about the headaches of maintaining an in-house IT department or purchasing your own additional hardware and software.
The outsourcing provider is typically responsible for managing day-to-day operations, and delivering the desired services within agreed-upon timelines and quality standards.
It can also provide access to specialized expertise and technical support that may not be available in-house. Check out these additional resources to learn more about the benefits of outsourcing your IT:
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2. Cybersecurity Services
Cybersecurity is a top concern for most businesses, and with good reason. 43% of all cyber attacks are targeted at small businesses (SMBs) today.
Data breaches can be devastating, not only financially but also in terms of damage to your reputation – so much so that the estimated cost of cybercrime now stands at $8.4 trillion dollars globally as of 2022, with no signs of slowing down.
Managed security services can help protect your business from these threats. These services typically include:
- Network security
- Vulnerability assessments
- Penetration testing
- Remote monitoring and management
- And more
They can also include training for your employees to recognize and avoid potential security risks – an invaluable benefit that helps keep your business protected considering that 88% of security breaches are a result of human error.
Image Credit: Grandview Research
3. IT Support Services
In looking at the different types of managed services available, IT support services are one that is necessary to maintain your IT systems.
From assisting your business in everything from hardware and software installations, upgrades, and maintenance, they can also provide troubleshooting support for any issues that arise.
IT support services can be provided on-site or remotely, depending on your needs, with some providers even offering 24/7/365 remote support to ensure you have access to expert assistance whenever you need it.
What benefits do support managed services include?
- Faster troubleshooting of IT issues
- Increased productivity
- Protection against cybercrime
- Active problem prevention
- Improved data management
- And more
4. Networking Support Services
MSPs can help you reduce downtime and improve network performance by monitoring your network 24/7 and proactively identifying and addressing issues before they impact your business.
How? Networking and infrastructure support.
These types of IT managed services assist you with everything from network design, installation, and configuration – enabling you to achieve better connectivity and communication within your organization.
Some of the services that MSPs provide in the context of networking include:
- Network design, installation, and configuration
- Network monitoring, maintenance, and troubleshooting
- Network security assessments and vulnerability management
- Network performance optimization
- Firewall management and VPN (Virtual Private Network) configuration
- Wireless network design, installation, and configuration
- Network backup and disaster recovery services
5. Cloud Services
Cloud services are becoming increasingly popular for businesses of all sizes, with over 94% of all organizations now relying on cloud services as a way to optimize core business processes.
They provide a scalable, cost-effective way for your business to store and access data and applications as a more reliable alternative to that of traditional data centers.
Common cloud based services are typically divided into three categories:
- Software as a service (SaaS)
- Platform as a service (PaaS)
- Infrastructure as a service (IaaS)
MSPs can also provide cloud-based backup and disaster recovery solutions that enable you to protect your critical business data and applications hosted within your cloud infrastructure. This entails helping you design and implement a backup strategy that meets your recovery time objectives and recovery point objectives, and provide ongoing monitoring and support.
6. IT Helpdesk Services
One of the most common types of IT managed services, IT helpdesk services provide technical support and basic troubleshooting for your employees – which is especially important if you’re working with a remote team.
They can help with a wide range of basic software and hardware issues, password resets, and other technical problems that your employees may encounter. They can also provide training to help your employees become more proficient with technology.
How does this type of managed IT service differ from IT support?
The helpdesk is the first point of contact for employees who encounter technical issues with their software, hardware, or other IT-related problems. IT support on the other hand, typically refers to the broad range of technical services that are provided to help businesses maintain their IT infrastructure.
While the two are different, both types of managed IT services go hand in hand with helping you create a productive IT atmosphere.
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In looking at the different types of IT managed services, it becomes evident that managed IT services can provide a range of benefits to your business.
They can help you protect your business from cybersecurity threats, maintain your IT infrastructure, improve your network connectivity, and reduce your IT infrastructure costs.
For the highest return on investment (ROI) possible, it’s best to take the time to find a reputable provider to help you achieve your business goals and stay competitive in today’s digital age.
But why look elsewhere, when there’s one right in front of you?
With 100% of support tickets handled daily and 24.6 minute average resolution time for IT issues, your business can benefit not only from timely support, but from the expertise of our team as well as the opportunities for growth.
Find out what makes us the best – contact us today to learn more about how we can help!